Moving out?

Moving home and looking to stop your service? Answer the questions below and we'll get you on your way.

Your move out date

Address you are moving out of

Please select address where you would like to stop service

1 items selected

Contact information

Please enter contact information for the person responsible for the account.

Phone number

Billing information

Please provide us with your forwarding address in case we need to contact you regarding your account.

Street

Suburb

State

Postcode

Would you like us to email you a copy of your final bill?

Guide to moving home

Let us know you're moving home 10 days before you move.

We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill

There are no cancellation fees.

No. Water service will be taken out of your name on the date you indicate so that you will no longer be billed for service, but there is no need to discontinue service.

Depending on the date of the sale of your home, you may be due a credit for prepayment. This credit must be transferred during closing. Contact us at least one week prior to closing to request an Account Payment Status Letter. This will provide the amount due to you from the buyer at the closing.